Service
Test Ratings
The rating of this dimension is based on how well each
bookmaker responds to service requests. This dimension also takes into account
how well the companies have performed in the past. The rating for a bookmaker is
based on all the historical service requests.
The service rating for a bookmaker is based on
the time it takes a bookmaker to respond to a service request, and the quality
of the answer. To keep things objective at BMR, the bookmaker can only avoid
high rating in quality, by not giving any answer to one of the questions in the
service request. We don't subjectively evaluate if the answer is good
or bad.
Information about how these bookmaker ratings are given and how they are obtained is explained in our Rating Guide. |
