The rating of this dimension is based on how well each bookmaker responds to service requests. This dimension also takes into account how well the companies have performed in the past. The service rating for a bookmaker is based on the time it takes a bookmaker to respond to a service request, and the quality of the answer. To keep things objective at BMR, the bookmaker can only avoid high rating in quality by not giving any answer to one of the questions in the service request. We don't subjectively evaluate if it's a good or bad answer nor whether the answer is correct. Read more about rating details in the Rating Guide.